Return Eligibility

• Returns are accepted within 30 days of your original purchase date

• Items must be unused and in their original condition

• All original packaging, tags, and accessories must be included

• Items marked as "Final Sale" or "Clearance" cannot be returned

• Damaged or defective items will be evaluated on a case-by-case basis

Refund Process

• Once your return is received and inspected, we'll notify you of approval or rejection

• Approved refunds will be processed within 10 working days

• Refunds will be issued to your original payment method

• Original shipping costs are non-refundable

• Return shipping costs are the customer's responsibility

Exchange Policy

• We only offer exchanges for defective or damaged items

• Exchanges are subject to product availability

• Contact help.drtrichology@gmail.com to initiate an exchange

• Include your order number and photos of the damaged/defective item

Return Shipping Instructions

1. Email help.drtrichology@gmail.com to request a return

2. Include your order number and reason for return

3. Pack items securely in their original packaging

4. Ship to the provided return address

5. Keep your tracking number for reference

Tracking Your Refund

If your refund seems delayed:

1. Allow up to 10 working days for processing

2. Check your bank account or credit card statement

3. Contact your credit card company to verify processing

4. Contact your bank to confirm the refund status

5. Email help.drtrichology@gmail.com if you need additional assistance

Exceptions

• Special orders or customized items cannot be returned

• Health and hygiene items cannot be returned once opened

• Items showing signs of wear or use will not be accepted

Contact Information

For any questions about our return policy:

• Email: help.drtrichology@gmail.com 

• Include your order number in all correspondence

• Response time: 1-3 business days

We reserve the right to refuse returns that don't meet these criteria. Thank you for shopping with us!